We’ve been overwhelmed by the compliments sent in since setting up the company.  Many customers have made repeat orders, having seen the quality of our products and seeing that they are even cuter than the photos suggest.

Customers are impressed by speed of delivery, often finding that their order has been dispatched within 24 hours.

They appreciate the personal touch, finding that when they email a request it is quickly dealt with.  

Customers have asked if we could include a message when buying a product as a gift and we are always happy to do this. We’ve responded to requests to include a toddler hat service which is proving successful  and we’ve improved our website for easier navigation and to include our new designs.  We have introduced a mail order service for those without access to the internet or preferring to pay by cheque.  

 

Here are some of the lovely comments we’ve had so far - do keep telling us how we can improve or help you.

 

‘As an up and coming children's photographer, I have been searching for some unique and special hats to use as props. I really hit the jackpot when I came across CobwebKnits. The service that I have received from them has been second to none, especially from Su, which is very rare these days. I ordered the hats on a Friday and they were with me by 7:30 am Monday morning; now that’s what I call outstanding service. The hats themselves are truly amazing and were exactly what I was looking for. So a big, big Thank You. I will be recommending you and will spread the word where possible.’

‘Just got 2 new hats for Aoife and they're gorgeous. It says allow 28 days for delivery but I only ordered them on Saturday and they arrived this morning.  I think she likes the Christmas pud one the best although I love the lily one!’

‘The hats for Poppy and Daisy were a huge hit at Christmas. Daisy won't take hers off and wears it indoors! Your service is brilliant and so are the hats. I'm sure Harry will love his pumpkin.’

‘Thank you so much for all your help.  Since the error was not yours, I am most grateful for all the effort you put in to help track down our missing parcel. The hats are every bit as lovely as I had hoped, the design and finishing immaculate - even better than they look in the picture and the packaging really beautiful. What a joy to receive such gorgeous things in the post.‘

‘Hi.  Just to let you know that I receive today (only ordered yesterday) two absolutely gorgeous baby hats.  They are adorable.  I shall definitely be ordering some more very soon.  What a super fast service.  The way that the hats are packages is brilliant.  A really lovely touch.  Thanks again.’

‘We heard about your website when a friend sent my son an acorn hat when he was born and I love it! I'll be sending all of my friends new babies your hats. What a fantastic site and lovely products well packaged.  I'll send you some pics of him in his acorn soon.’

‘I love your hats - my daughter's baby is due in Jan  and she has been looking for a strawberry hat since she found out it was going to be a girl, imagine my delight when someone suggested your web-site!  I'll definitely send in a photo and I look forward to buying more hats in the coming year.’

‘I ordered a Christmas Pudding hat from you on Saturday which turned up on Tuesday and looks great. Loved the simple yet effective packaging.  I think another order will be coming your way.  Thank you for your amusing products and efficient service.’

‘My order of three hats arrived today and I think they are absolutely exquisite. What a wonderful concept and I love the packaging and all your attention to detail.’

‘Thank you so much for providing such a quick and efficient service. We look forward to receiving the hat and baby grow and taking lots of photos, that I am sure will provide lots of pleasure for us and family back home. I will not hesitate to use your company again in the future.’

 

‘Thank you so much - the hats are wonderful - my daughter-in-law is going to love her acorn soooo much.’

‘My mum purchased 2 hats from you, which are absolutely adorable.’

 

‘Would just like to say really impressed with speed of delivery and quality of the product.’

 

‘It's gorgeous and perfect for wearing in today’s weather.  Our daughter managed to avoid the freezing cold sleet and still look stylish!  We've already had people asking where it was from on a trip to the supermarket, we highly recommended you!’

‘I attach a pic of our son wearing it - we love it.  Many thanks again - I have recommended you to quite a few friends who admired his hat!’

‘I have received my order this morning of an acorn baby hat, which is so lovely! ‘

‘We were so impressed with our previous order - hadn't realised you did toddler sizes - wish I had found out sooner!’

‘That's perfect Su, ....Many thanks (my son is still wearing his Christmas pudding hat!)’

‘The grandchild is about to move from one size band to another, so you'll be getting an order soon.’

‘What a wonderful, beautiful, thoughtful gift.  She loves her new hat and wears it for her walks.’

‘I LOVE your website!  I have just ordered a coconut hat for my friends new baby!  I’m so excited about it!  What a brilliant idea!  I’ll make sure I tell everyone about your great ideas!@

 

 

 

 

The CobWebs Company           Happy Shoppers